Frequently Asked Questions
Everything you need to know about your Steph Pase Planners order.
How long will it take for my order to arrive?
We process orders within 1-3 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent immediately to our warehouse for processing. Therefore, we are unable to make changes or cancellations. Please double-check your address and cart items before checkout.
What is your return policy?
Due to the nature of our products, we only accept returns for items that are faulty or damaged upon arrival. Please contact our support team within 7 days of receiving your order with photos of the damage.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific country and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for a seamless shopping experience.
Are your planners dated or undated?
We offer a variety of both dated annual planners and undated lifestyle planners. Please check the specific product description to see if the layout matches your planning needs.